Refund Policy

Last updated: 28 May 2026

This Refund Policy explains how subscription refunds are handled for GeoTracks, operated by Wan Buffer Services. Subscriptions are purchased by an organisation and processed through our payment provider, Razorpay.

1. Subscriptions

GeoTracks is offered on a subscription basis (for example, an annual plan). The applicable price and billing period are shown before you complete payment.

2. Refund eligibility

If you are not satisfied with a new subscription, you may request a full refund within 7 days of the initial purchase, provided the account has not been used in a manner that constitutes substantial ongoing use of the Service. After this window, fees already paid for the current billing period are non-refundable, and a cancellation takes effect at the end of the period.

3. Non-refundable circumstances

• Renewal payments after the first billing period.
• Partial periods, unused time, or accounts removed for breach of our Terms.
• Add-ons or fees expressly marked as non-refundable at purchase.

4. How to request a refund

Email connect@wanbuffer.com from the account owner's address with your organisation name and the payment reference. We may ask for brief details to verify the request.

5. Processing

Approved refunds are issued to the original payment method via Razorpay. Once approved, refunds are typically processed within 5–10 business days; the time for funds to appear depends on your bank or card issuer.

6. Changes

We may update this Refund Policy from time to time; the version in effect at the time of your purchase applies to that purchase.

7. Contact

For refund questions, email connect@wanbuffer.com or use our Contact page.